Terms & Conditions
Last updated: 21.07.2026
These Terms & Conditions (the “Terms”) form a binding agreement between you and Mihail Mihaylov (“Glotsmith”, “we”, “us”, or “our”) governing your use of the Glotsmith website and application (the “Service”). Please read them carefully.
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. Who we are
The Service is operated by Mihail Mihaylov, a self-employed professional (свободна професия / free profession) established in Bulgaria.
- Mihail Mihaylov
- Ul. Sv. Sv. Kiril i Metodiy 33, 6300, Haskovo, Bulgaria
- Email: contact@glotsmith.com
- Telephone: +359 876 587 044
Contact points. You can reach us electronically at contact@glotsmith.com for any matter about the Service, including reports about content. You may write to us in Bulgarian or English, and we will reply in the language you used. This address is also our single point of contact for the authorities of EU Member States, the European Commission, and the European Board for Digital Services under the EU Digital Services Act, which may likewise be addressed in Bulgarian or English.
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract to use the Service. This applies both to creating an account and to buying a paid plan. If you use the Service on behalf of an organization, you confirm you are authorized to bind that organization to these Terms.
The Service is a general-audience tool and is not directed to children. We do not knowingly allow anyone under 18 to create an account, and if we learn that we hold personal data from someone under that age we will close the account and delete the data.
Where the Service is available
Glotsmith is available internationally, except in jurisdictions where access is restricted by applicable law, sanctions, payment-provider requirements, or our own geographic availability rules. The Service is not currently offered to persons located or ordinarily resident in the United Kingdom, or in the province of Quebec, Canada. We may add or remove jurisdictions from time to time; you can ask us for the current list at any time by emailing contact@glotsmith.com, and a change to it is not a change to these Terms.
By creating an account or buying a paid plan, you confirm that you are not located in, or ordinarily resident in, a jurisdiction we do not serve or one subject to comprehensive sanctions, and that you are not a person or entity subject to sanctions or other trade restrictions. Sanctions apply to people and organizations, not only to countries, so this is your confirmation rather than something we can determine from your location alone. We may suspend or terminate an account, and payment may be refused by our payment provider, where sanctions or provider restrictions apply — wherever you say you are located.
You may not use technical measures, including virtual private networks or proxies, for the purpose of circumventing these geographic availability restrictions. This is about deliberate circumvention: using a VPN for ordinary privacy or security reasons, or accessing your existing account while travelling, is not a breach of these Terms.
If you already have an account and travel to or through a jurisdiction we do not serve, you keep access to your account and your content. Only the creation of a new account and the purchase of a new plan are restricted.
3. Your account
You sign in using a one-time email code or with Google. You are responsible for keeping access to your email and account secure and for activity that occurs under your account. Tell us promptly at contact@glotsmith.com if you suspect unauthorized use. Accounts are for a single user and may not be shared.
4. The Service
Glotsmith is a language-learning workbench that lets you organize study material into courses and workbooks and use features such as translation, text-to-speech, audio transcription, and text recognition (OCR). Some of these features are powered by third-party providers (see our Privacy Policy). Machine translation, synthesized speech, transcripts, and recognized text are provided for convenience and may contain errors; they are provided “as is” and you should not rely on them where accuracy is critical.
Glotsmith is a personal study tool. You store your own study material for your own learning; the Service is not a public content platform, and we do not publish, promote, curate, or distribute the material users upload. Anything that makes your content visible beyond your own account is optional and under your control: you can create a share link, and you can additionally choose to publish a shared workbook so that search engines may index it (see Section 5). Both are off unless you turn them on, and you can turn them off again at any time.
Machine-generated output. When you use features like translation, transcription, text recognition, or text-to-speech, the Service produces machine-generated output from your source material for your own study use. In some countries purely machine-generated content is not eligible for copyright protection, so we make no promise that you can own or protect such output; and because the output is derived from your source material, we do not warrant that it is free of anyone else’s rights. You are responsible for having the rights to the source material you process. The read-aloud (text-to-speech) feature produces speech generated by artificial intelligence, not a recording of a person.
Changes to the Service. We may add, change, or remove features, and we may set reasonable usage limits to keep the Service stable and prevent abuse. Where you are on a paid plan, we will only change or remove a feature you are paying for if there is a valid reason to do so — namely: to comply with a legal or regulatory requirement; for security reasons; to maintain technical compatibility as browsers, devices, or operating systems change; because a third-party provider we depend on changes, withdraws, or is replaced; to make a necessary improvement to the Service; or to prevent abuse or misuse.
If such a change would have more than a minor negative effect on your use of a paid plan, we will tell you in advance, in a form you can keep — normally by email to the address on your account, and normally at least 30 days beforehand — explaining what is changing and when. You may then end your paid plan without penalty, and we will refund the unused part of any period you have already paid for, calculated from the date the change takes effect. Nothing in this paragraph affects your rights under Section 15A if the Service does not work as it should.
5. Your content
You retain all ownership of the courses, notes, vocabulary, and files you create or upload (“Your Content”). To run the Service for you, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, reproduce, adapt, reformat, translate, and create the derived versions needed to make the features work — for example recognizing text in a document (OCR), translating text, generating a transcript, or synthesizing speech — and to display Your Content back to you. This license includes the right to pass Your Content to the service providers listed in our Privacy Policy so they can perform these tasks on our behalf. It is granted only to the extent needed to provide the Service to you, and it ends when you delete the relevant content or your account, except for copies kept briefly in routine backups and any records we must keep by law.
You agree that we, and the providers acting for us, may reproduce, adapt, and reformat Your Content as needed to run the features you use, and you consent to those changes for that purpose.
You — not Glotsmith — choose which files to upload and which features to run on them. We store and process Your Content only on your instructions; we do not actively or routinely monitor, pre-screen, or review it, and we have no general obligation to do so. Any translations, transcripts, or recognized text we generate are produced automatically at your request and made available only to you. You are solely responsible for Your Content and for making sure you own it or have all rights and permissions necessary to upload it and to have it hosted, translated, transcribed, recognized, or otherwise processed as described, and that it does not infringe anyone’s rights or break the law. Do not upload other people’s personal data unless you have a lawful basis to do so. If a third party claims that Your Content infringes their rights, we may remove it and act as described in Section 7. This does not affect any rights you have as a consumer under the mandatory law of your country of residence.
Sharing content publicly. The Service lets you create a share link that makes a workbook viewable by anyone who has the link, without signing in. If you use this feature, you are responsible for choosing what to make public and for ensuring you have the right to share it — including any third-party materials it contains. Shared content is subject to the same rules and takedown process as the rest of Your Content, and we may disable a share link if we receive a valid report about it. You can revoke a share link at any time in your account.
Copying to accounts. If you share or publish a workbook, other signed-in users can copy it — including the files and vocabulary it contains — into their own accounts to study from. When you make a workbook available this way, you confirm you have the right to let others copy it. If you copy someone else’s shared workbook into your account, the copy becomes Your Content and you are responsible for it in the same way as anything you upload yourself, including making sure you have the rights to keep and process it. We may disable a share link, or remove a shared or copied workbook, if we receive a valid report about it.
Publishing. Sharing and publishing are two separate choices. Sharing creates a link that anyone who has the link can open, but the page is not listed in search engines by default. Publishing is an extra, optional step you turn on yourself: it allows search engines to index a shared workbook so it can appear in search results, where people who never had your link may find it. Publishing is off unless you turn it on, and you can turn it off again at any time — turning it off does not delete the share link, it just removes the page from being indexed. Only publish a workbook if you are comfortable with it being publicly discoverable, and only if you have the right to make its contents — including any third-party materials — public in that way.
6. Acceptable use
You agree not to:
- Upload or share content that is illegal, infringing, or that you do not have the right to use.
- Use the Service to violate anyone’s privacy or intellectual-property rights.
- Attempt to disrupt, overload, reverse engineer, or gain unauthorized access to the Service or its infrastructure.
- Circumvent usage limits, security, or access controls.
- Use the Service to build a competing product or to scrape it at scale.
We may suspend or terminate access for violations (see Section 13).
How we moderate. We do not scan or filter your content automatically. We act on content when we receive a report (see Sections 7 and 8) or when we otherwise become aware of a problem, and any review is carried out by a person. Where we take action we aim to do so proportionately and with regard to your rights, and we will explain our reasons where required. We may remove content, and warn, suspend, or terminate accounts — including terminating repeat infringers — for breaches of these Terms. We are not required to actively monitor content or to look for illegal activity; if we carry out voluntary checks, or act on a report, in good faith, that does not create a duty to monitor all content and does not affect our status as a host under applicable law.
7. Copyright, takedown, and our role as a host
We respect intellectual-property rights and expect you to do the same. We store the files and content you upload at your direction and act as a neutral host: we do not review, pre-screen, monitor, or edit content in the ordinary course, and we have no general obligation to do so. The translation, text-to-speech, transcription, and text-recognition tools run on your content only when you choose to use them. We are a hosting intermediary under the EU e-Commerce Directive (2000/31/EC) and the EU Digital Services Act, and under the U.S. Digital Millennium Copyright Act (DMCA), and we respond to valid notices about infringing or illegal content.
DMCA notices (United States)
If you believe material on the Service infringes your copyright, send a notice to our designated agent, who is registered with the U.S. Copyright Office to receive them:
- DMCA Agent, Mihail Mihaylov
- Ul. Sv. Sv. Kiril i Metodiy 33, 6300, Haskovo, Bulgaria
- Phone: +359 876 587 044
- Email: copyright@glotsmith.com
To be valid, your notice must include all of the following:
- Your physical or electronic signature (typing your full name counts).
- Identification of the copyrighted work you say is infringed.
- Identification of the material you say is infringing, and enough information for us to find it (for example a share link, workbook, or file name).
- Your name, mailing address, telephone number, and email address.
- A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner’s behalf.
If your notice is missing any of these, we may not be able to act on it and may ask you for the missing information first. When we receive a valid notice, we will remove or disable access to the material where appropriate and make a reasonable effort to notify the affected user.
If we remove your material and you believe that was a mistake (counter-notice)
We will take reasonable steps to tell you when we remove material you uploaded because of a copyright notice. If you believe the removal was a mistake or misidentification, you can send a counter-notice to copyright@glotsmith.com that includes: (1) your physical or electronic signature; (2) identification of the material and where it appeared before it was removed; (3) a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification; and (4) your name, address, and telephone number, a statement that you consent to the jurisdiction of the U.S. Federal District Court for your judicial district (or, if your address is outside the United States, any judicial district in which we may be found), and that you will accept service from the person who filed the original notice. We will forward a valid counter-notice to the complainant. Unless they tell us they have filed a court action seeking to keep the material down, we may restore it between 10 and 14 business days after we receive your counter-notice.
Repeat infringers
We have adopted, and reasonably implement, a policy of terminating the accounts of users who repeatedly infringe copyright, in appropriate circumstances. We keep a record of the valid infringement notices we receive about an account, and an account that is the subject of repeated valid notices may be suspended or terminated. We apply this policy in our reasonable judgment, taking account of the circumstances of each case.
A word of caution. Under U.S. law, anyone who knowingly makes a material misrepresentation in a copyright notice or counter-notice — for example claiming infringement in bad faith, or claiming material was removed by mistake when it was not — can be liable for the resulting damages, including costs and attorneys’ fees. Please consider whether a use may be lawful (including fair use) and make sure your notice is accurate before you send it.
8. Reporting illegal content
If you believe any content on the Service is illegal — for example it infringes intellectual-property rights, is defamatory, or is otherwise unlawful — you can report it to us at contact@glotsmith.com, in Bulgarian or in English. To help us act quickly, please include: (1) an explanation of why you believe the content is illegal; (2) the exact location of the content, such as the share link or URL and, where relevant, the page or section; (3) your name and email address (you may omit these for reports concerning certain serious offences); and (4) a statement that you believe, in good faith, that your report is accurate and complete.
We will confirm that we have received your report, review it in a timely, diligent, and non-arbitrary way, and act on valid reports without undue delay — which may include removing or disabling access to the content or suspending accounts. We will tell you our decision and the main reasons for it where required. A substantiated report may give us knowledge of the specific content it identifies. We may decline to act on reports that are incomplete, manifestly unfounded, or abusive, and we may report suspected criminal offences to the authorities. Copyright complaints follow the process in Section 7.
9. Plans, fees, and billing
Some features require a paid plan. Prices and what each plan includes are shown at the point of purchase. Paid plans are offered on a subscription basis, billed monthly or annually as you select. Unless stated otherwise, prices are shown in US dollars (USD). Our paid plans are sold to you by Paddle, which acts as our authorised reseller and Merchant of Record: Paddle is the seller of record for the transaction, takes the payment, and — where required — calculates, collects, and remits applicable sales tax, GST/HST, or VAT. For customers in the United States and Canada, Paddle, as Merchant of Record, calculates, collects, and remits any applicable sales tax or GST/HST, shown at checkout where required; we do not determine, add, or remit that tax. If you are a consumer in the EU or EEA, the price you see before you confirm your order is the total price including any applicable tax (such as VAT); Paddle will not add undisclosed charges after that point. Payment and checkout are handled by Paddle; by purchasing you also agree to Paddle’s buyer terms and privacy notice (available at checkout and at paddle.com/legal/buyer-terms), and Paddle — not us — collects and handles your payment data as an independent controller and issues your invoice or receipt. The specific Paddle company you contract with depends on where you are — for example Paddle.com Market Ltd for customers in the EU, EEA, and most other countries, Paddle.com Inc. for customers in the United States, and Paddle.com (Canada) Ltd for customers in Canada; the entity that applies to your purchase is shown at checkout. These are two separate things: Paddle sells you the subscription and handles everything about payment, tax, invoicing, and refunds under Paddle’s buyer terms, while we license and provide the Service itself to you under these Terms. A question about a charge, invoice, tax, or refund is handled by Paddle; a question about the Service is handled by us.
Before you enter any payment details, the checkout screen shows you the price, that the plan renews automatically, how often it renews (monthly or annually), and how to cancel. By completing the purchase you agree to these Terms and to that automatic renewal, and you authorize Paddle, as our reseller and Merchant of Record, to charge your chosen payment method for the plan you select, including applicable taxes, on each renewal until you cancel.
Delivery and fulfilment. Glotsmith is a digital service delivered online; there is no physical product and nothing is shipped to you. When you start a paid plan, access to the paid features is enabled on your account as soon as your payment is confirmed — normally within a few minutes — for the billing period you chose (monthly or annually), and it continues for each period you pay for until you cancel. If your paid access is not enabled promptly after a successful payment, contact us at contact@glotsmith.com and we will put it right or arrange a refund through Paddle, our reseller and Merchant of Record.
Discounts and promotional offers. From time to time we may offer discounts, coupon or promotional codes, or other promotional pricing. Any offer is subject to the terms stated with it and to the conditions we set and Paddle applies at checkout — for example who is eligible, how long it lasts, whether it applies only to your first payment or to a set number of billing periods, and whether it can be combined with other offers (usually it cannot). Unless the offer clearly says otherwise, a discount applies only for the stated period, after which your subscription renews at the standard price shown at checkout. Promotional codes have no cash value, cannot be exchanged for money, and may be changed, limited, or withdrawn at any time before you use them. If a code is invalid, expired, or does not apply to the plan you chose, it simply will not be accepted at checkout, and the standard price applies.
10. Subscriptions and automatic renewal
Subscriptions renew automatically at the end of each billing period (monthly or annually, as selected) at the then-current price, until you cancel. By subscribing you affirmatively consent to this automatic renewal.
After you subscribe, you will receive an emailed confirmation and receipt you can keep (issued by Paddle, our reseller and Merchant of Record). It will state your plan, the price, that it renews automatically and how often, our cancellation policy, and the steps to cancel.
You can cancel at any time — in a few clicks and at least as easily as you signed up — from the billing area in your account settings, which manages your subscription through Paddle, our reseller and Merchant of Record; you can also cancel directly through Paddle using the link on your receipt or in Paddle’s emails. If we show you an offer when you start to cancel, you can decline it and finish cancelling online; you never have to call or email us to cancel. Cancellation takes effect at the end of the current billing period, and you keep access until then. If you have trouble cancelling, email us at contact@glotsmith.com and we will help.
Reminders and changes. If you are on an annual plan, Paddle — our reseller and Merchant of Record — emails you a reminder at least 7 days before it renews, telling you the plan, the renewal price and date, and how to cancel. Paddle sends this automatically for subscriptions of six months or longer; there is nothing you or we need to switch on. If you bought at an introductory or promotional price that covers only part of your subscription — for example a discount on your first payment — Paddle also emails you before that discounted period ends, so you know the standard price applies from your next renewal. Before any price increase or other material change takes effect, we will give you advance notice — normally at least 30 days, and longer where the law requires — in a form you can keep. A price change never applies to a period you have already paid for; it takes effect only from your next renewal, and you can cancel before then to avoid it. Where your state’s or country’s law requires, we will either obtain your agreement to the new price or let you cancel.
Free trials. We may give you a free trial of a paid plan — for example, full access to paid features for a limited period when you first sign up. Our free trials do not require a credit card or any other payment method, and they do not turn into a paid subscription automatically. We will tell you how long the trial lasts. When it ends, your account simply returns to the free plan: your content is kept, but paid features and higher limits stop. We do not charge you, and there is nothing to cancel. We may send you a reminder email as the trial is ending; this is a courtesy, not a bill. If you want to keep the paid features, you can choose to start a paid subscription at any time — during or after the trial — through checkout, which is the only place a payment method is collected. A free trial does not renew and cannot result in a charge, because we never take your payment details for it.
California residents (and others with similar protections): you may cancel online at any time before the next renewal to avoid the next charge. The disclosures and reminders required by the California Automatic Renewal Law and other applicable automatic-renewal laws are sent by Paddle, our reseller and Merchant of Record, which is the seller of record for your purchase; we remain responsible for making sure you receive them.
11. Refunds and EU right of withdrawal
If you are a consumer in the EU/EEA, you have the right to withdraw from a purchase within 14 days without giving a reason. A paid plan is a digital service: we store, process, and transform your material and give you interactive functionality continuously for as long as your plan runs. It is not a one-off download.
This matters for when the right ends. A monthly or annual subscription is not fully performed the moment your access is switched on — it is performed over the whole billing period you paid for. So your right of withdrawal is not lost at activation. It is lost only once the relevant service period has been fully performed, and only where you expressly requested that we begin during the 14-day period and acknowledged that consequence.
The purchase itself is made through Paddle, our reseller and Merchant of Record, and your contract for the plan is with Paddle. The express request that we begin providing the paid features straight away — and the acknowledgment that the right of withdrawal is lost once that service period has been fully performed — are therefore given at Paddle’s checkout before you pay, under the buyer terms you accept there. Paddle’s order confirmation and receipt are your durable record of it. If you withdraw within 14 days after making that request, you are refunded what you paid less a proportionate amount for the part of the period already supplied to you, calculated against the full price of the plan. If no such request was made, your full 14-day right of withdrawal applies and you are entitled to a refund of everything you paid. Either way the refund is issued through Paddle as Merchant of Record.
How to withdraw. To exercise your right of withdrawal within 14 days, tell us your decision by a clear statement — for example an email to contact@glotsmith.com — before the 14 days end. You may use the following model form, but you do not have to: “To Mihail Mihaylov, Ul. Sv. Sv. Kiril i Metodiy 33, 6300, Haskovo, Bulgaria, contact@glotsmith.com: I hereby give notice that I withdraw from my contract for the following service: [describe the plan]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [date].” If you withdraw in time, you are refunded without undue delay and within 14 days of telling us, using the same payment method where possible, subject only to the proportionate deduction described above where it applies. Because Paddle is the Merchant of Record, the refund is made by Paddle — we will arrange it with Paddle when you tell us, or you can request it directly from Paddle using the details on your receipt. We remain responsible for handling your statutory request and for seeing it through with Paddle; you do not have to work out which of us to approach.
Our refund policy. You can try Glotsmith before you pay — through our free plan and our no-card free trial — so paid plans are generally non-refundable. You can cancel at any time (see Section 10): cancelling stops future renewals and you keep access until the end of the period you have already paid for, but we do not refund fees for a billing period that has already started or for time you did not use, except where the law requires (including the EU/EEA right of withdrawal above) or where we choose to give a refund. As a matter of good practice, we will normally refund — at our discretion — a charge caused by a technical or billing error, a duplicate or clearly accidental charge, or a failure of the Service on our side. To request a refund or raise a billing problem, email us at contact@glotsmith.com and we will arrange it with Paddle, our reseller and Merchant of Record, or contact Paddle directly using the details on your receipt; because Paddle is the Merchant of Record, all refunds are issued through Paddle.
We may change prices for future billing periods; we will give you advance notice and the change will not take effect until your next renewal.
12. Our intellectual property
The Service itself — including its software, design, text, logos, and the “Glotsmith” name — is owned by us or our licensors and is protected by intellectual-property laws. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service in accordance with them.
13. Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; we handle your data as described in the Privacy Policy. Sections that by their nature should survive (for example content ownership, disclaimers, liability, and governing law) will survive termination.
If we stop offering the Service, or stop offering your plan. We may decide to discontinue the Service, or to withdraw a paid plan, for reasons that have nothing to do with anything you did. If that happens, we will give you as much advance notice as we reasonably can — normally at least 30 days, by email to the address on your account — and you will have a period, stated in that notice and not less than 30 days from it, to export your content using the download tool in your account settings before access ends. If you are on a paid plan, we will refund the unused part of any period you have already paid for. Immediate termination without that notice is reserved for cases where we have no realistic alternative: a serious security problem, a legal or regulatory requirement, or serious abuse.
When we take action on your content or account. If we remove or disable your content, or suspend or terminate your account, because it is illegal or breaks these Terms, we will tell you — normally at the time we act, using the email on your account. We will explain what we did and why, including the facts we relied on and the term or law involved, whether we used any automated tools to detect it (currently we do not — our review is carried out by a person), and how you can respond or challenge the decision. You can reply to that notice or email contact@glotsmith.com to contest it. Nothing in this section limits any rights you have under applicable law, including under the EU Digital Services Act.
14. Third-party services
The Service relies on third-party providers (for example for translation, speech, text recognition, storage, and email). How these providers handle your personal data on our behalf is described in our Privacy Policy, and we remain responsible for them to the extent required by data-protection law. Some features may also connect you to a third party’s own service (for example signing in with Google), which is governed by that third party’s terms; we are not responsible for those independent services. Our paid plans are sold and billed by Paddle, our authorised reseller and Merchant of Record, which is a separate business, not a provider acting on our behalf. When you buy a paid plan you contract with Paddle for that purchase and agree to Paddle’s buyer terms and privacy notice (paddle.com/legal/buyer-terms and paddle.com/legal/privacy).
15. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, and we do not warrant that it will be uninterrupted, error-free, or that machine-generated output will be accurate. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including mandatory consumer-protection rights. If you are a consumer in the EU/EEA, this Section is read subject to Section 15A, which sets out rights you have that this disclaimer does not take away.
15A. If the Service does not work as it should (EU/EEA consumers)
The disclaimer above is a general one, and for consumers in the EU/EEA it does not tell the whole story. You have rights under EU law about the quality of a digital service that we cannot sign away, and we would rather state them plainly than leave you to find them.
If you are a consumer in the EU/EEA, you are entitled to:
- A Service that matches the description we gave, that has the functionality, compatibility, and features you can reasonably expect of a service of this kind, and that comes with the accessories and instructions you can reasonably expect.
- Updates that are necessary to keep the Service in conformity for as long as you are entitled to use it — including security updates. We will tell you about them where it matters; if you choose not to apply an update we tell you about, we are not responsible for problems caused only by that choice.
- To have any lack of conformity brought right within a reasonable time from when you tell us, free of charge, and without significant inconvenience to you.
- A proportionate reduction in price, or an end to the contract with a refund of the unused part, if we cannot bring the Service back into conformity, if doing so would cause you significant inconvenience, if the problem is serious, or if it becomes clear we are not going to fix it. Where you end the contract for this reason, we refund the part of what you paid that relates to the period the Service was not in conformity.
To raise a problem of this kind, email contact@glotsmith.com describing what is not working. Nothing in these Terms — including Sections 15 and 16 — limits these rights or your other mandatory rights under the law of the country where you live.
16. Limitation of liability
If you are not a consumer. To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill. Our total liability arising out of or relating to the Service is limited to the greater of the amount paid for the Service in the 12 months before the event giving rise to the claim — whether that amount was paid to Paddle, as our reseller and Merchant of Record, or to us — or USD 50.
If you are a consumer. The exclusions and the monetary cap above do not apply to you. Our liability to you is governed by the mandatory law of your country of residence, and by Section 15A where it applies. Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
17. Indemnification
To the extent permitted by law, and except where you are acting as a consumer, you agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content or from your breach of these Terms — in particular claims that Your Content infringes a third party’s rights. If you are a consumer, this Section does not apply to you; your responsibility for Your Content is governed by Section 5 and by the mandatory law of your country of residence.
18. Governing law and disputes
These Terms are governed by the laws of Bulgaria, without regard to conflict-of-laws rules. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of the country where you live. For users who are not consumers, the courts of Haskovo, Bulgaria have exclusive jurisdiction over disputes. If you are a consumer in the EU or EEA, you may bring proceedings against us either in the courts of Bulgaria or in the courts of your country of residence, and we may bring proceedings against you only in the courts of your country of residence.
If you are an EU consumer and we cannot resolve a dispute directly, you can contact the consumer dispute-resolution or alternative dispute-resolution body in your country; a list of national bodies is available from your local consumer authority. (The European Commission’s central Online Dispute Resolution platform was discontinued in 2025.) If you are a consumer in the United States, the choice of law and courts above does not override the mandatory consumer-protection and subscription laws of your state or U.S. federal law, which continue to apply to you. We keep a record of the version of these Terms you accepted and when you accepted it.
19. Changes to these Terms
We may update these Terms from time to time. For minor changes — corrections, clarifications, or anything that does not materially affect your rights or obligations — we will update the “Last updated” date, and your continued use after that means you accept the revised Terms.
Material changes are handled differently, because carrying on using a service is not a meaningful way to agree to something significant. A change is material if it affects price, our liability to you, your cancellation or refund rights, or core functionality of the Service. For a material change we will give you advance notice in a form you can keep — normally at least 30 days by email to the address on your account — and the change will either take effect from your next renewal, or we will ask you to accept it before it applies to you. If you do not agree, you may cancel before it takes effect, and where the change applies part-way through a period you have paid for, we will refund the unused part. We keep a record of the version of these Terms you accepted and when.
20. General
- Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
- Severability: if any provision is held unenforceable, the rest remains in effect.
- No waiver: our failure to enforce a provision is not a waiver of it.
- Assignment: you may not assign these Terms without our consent; we may assign them to an affiliate or successor.
- Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.
Your local rights come first. Nothing in these Terms limits any mandatory rights available to you under the laws applicable in your country of residence. Where anything in these Terms conflicts with such a right, that right prevails and the rest of these Terms continue to apply.
Questions about these Terms? Contact Mihail Mihaylov at contact@glotsmith.com.